Frequently Asked Questions
If you do not find your query answered below or would like more information please do not hesitate to contact us.
Q: How flexible are your packages?
Q: How far do you recommend I book in advance?
Q: I have an idea that I would like to possibly use in my Wedding film?
Q: When will I receive my finished Wedding film?
Q: Is it possible to order more copies of my Wedding film?
Q: Will my Wedding film be in widescreen?
Q: How do we know if the location is ok with a camera crew?
Q: Am I expected to feed the camera crew?
Q: How will the camera operators be dressed?
Q: Will I have to contact you leading up to my Wedding day?
Q: What do I do if I still have a query?
Q: How flexible are your packages?
• A: Our packages are not set in stone. We understand that not every Wedding is the same or may not fit into one of our package formats so we are more than happy to discuss your Wedding and build a package to fit. Extras you may have in mind are could range from adding a childhood photograph section to the DVD, Romantic shots of yourselves post ceremony, DVD's containing the raw footage or to add Honeymoon photos/ video. In some cases this will affect package costs but you will be re-quoted before any booking is confirmed. ^ Back to top
Q: What areas do you cover?
• A: Ideally countries around the Caribbean! This is not always going to happen because we are based in London. Any part of the country and even abroad we will cover but for jobs outside London and the South East we will have to re-quote to cover travel and possibly accommodation costs. ^ Back to top
Q: How far do you recommend I book in advance?
• A: This all depends on the time of year your wedding is due to be held. To avoid disappointment anything up to a year is recommended but please do not hesitate to ask, even if it is to be held in the next few weeks because you never know! ^ Back to top
Q: Can I choose my own music?
• A: Of course! This is one the most important elements towards making your wedding film unique for you and your partner. We ask that you provide a few songs that are special to you and at what parts of the film you would like them used. ^ Back to top
Q: I have an idea that I would like to possibly use in my Wedding film?
• A: We welcome your ideas. Even if you feel your idea my be a bit 'wacky' please still come to us with it because with our expertise we will be able to work out if it is possible and if so how to make it happen. ^ Back to top
Q: When do I have to pay?
• A: A non refundable £100 deposit is required to confirm our Silver Package and a £200 deposit for our Gold Package. This deposit is discounted from the final cost payable anytime up to 10 days before your special day. ^ Back to top
Q: How long will the film be?
• A: There will be no exact time on any film but we know that if the wedding film is too long the quality of material will suffer and ultimately lose the viewers interest. So we aim to for every film to be between 20 –40 minutes. This all depends on the size of the wedding and length of the service. ^ Back to top
Q: When will I receive my finished Wedding film?
• A: We aim to finish and deliver all films within a month of your big day, although delivery times may be affected during the busiest periods of the year. We will endeavour to keep you informed of when to expect your finished film. ^ Back to top
Q: Is it possible to order more copies of my Wedding film?
• A: Yes. Each extra copy will be £15 each or 5 for £70 ^ Back to top
Q: Will my Wedding film be in widescreen?
• A: Yes. All our films will be in widescreen. Our professional HD cameras, Sony Z1/ Sony V1 and Sony A1 cameras, allow 'True 16:9 format' to be shot. This camera is superior to the semi-professional. ^ Back to top
Q: How do we know if the venue will be ok to have a camera crew?
• A: It will be up to you to make sure that the venue is ok for our camera crew to work there. Although we will be more than happy to take into consideration any requirements that they may have as well as talk them through what we will be doing and how we intend to film the day. ^ Back to top
Q: Do you use any lighting?
• A: On the day it is unfortunately impractical and off putting for guests to have lighting equipment placed around as well as being unsafe during such a busy day. ^ Back to top
Q: Am I expected to feed the camera crew?
• A: Our camera crew will take any spare food and drink going! Only joking! Our crew are all house trained and will bring their own packed lunch. ^ Back to top
Q: Can I sit in on the edit?
• A: Although it is a nice idea it does become very impractical due to the long hours involved with the editing process. ^ Back to top
Q: How will the camera operators be dressed?
• A: The operators will always be smartly dressed in order to blend in with your guests. ^ Back to top
Q: Will I have to contact you leading up to my Wedding day?
• A: You will have enough arrangements to deal with without having to chase the camera crew as well. So we make it our job to contact and touch base with you. ^ Back to top
Q: What do I do if I still have a query?
• A: Please feel free contact us by either e-mailing info@tophatfilms.co.uk or by calling on (+44) 07979016043 to speak to David. ^ Back to top